Step Four: Make Deliveries!
First, congratulations! You're awesome. Words cannot express how appreciative we are of your service to your community.
All of the above may have seemed overwhelming. Don't worry. Do it once and it'll make sense to you. And now is the easy part: make deliveries!
Pick Up Food from Your Assigned Pantry
Go to the food bank address your dispatcher gave you. Make sure to follow the instructions (each pantry is a little bit different).
For the most part, you'll STAY IN YOUR CAR. Your dispatcher will have already called ahead to the pantry, so they'll know you're coming. Their volunteers will load your car for you.
One of the main pantries, Houston Food Bank's Portwall Pantry.
Go to an Address
With your My Tickets page loaded on your phone, click on an individual ticket. That'll show an address for the client. Load that in your phone's GPS app and start heading that way.
Drop Off the Food
Once you get to the address, it's time to drop the food off. You'll need to do several things.
- Follow Our Safety Rules - After you get out of your car, open your trunk, etc, you'll need to place gloves on before touching the food. If you don't have gloves, we can give you some!
- Place the Food on the Doorstep - Place the food on the doorstep of the client.
- Take a photo - After you've placed the food down, take a picture. We use this for record-keeping. Make sure to either send it via Zello to your dispatcher OR upload it directly on the individual ticket page (at the bottom, in the comments section).
- Knock and immediately get 6' back - Knock loudly on the resident's door and then get immediately get at least six (6) feet back to maintain social distancing. Once they've answered, let them know you're with CrowdSource Rescue and have delivered their food!
- Sometimes clients don't come to the door. If that happens, talk to a dispatcher on Zello and they'll call the resident.
- Feel free to stay and chat with them, you may have been the first human they've seen in a few days! Our mission is to not only deliver food, but also remind our neighbors that they are loved! But remember to never get within 6' of them, for both your safety and theirs.
- Don't Leave Food Unless Contact is Made - For safety reasons, we can't leave food at a clients door. Make sure they open the door and grab it, or talk to your dispatcher to have them call the client.
Before knocking, make sure to take a picture of the completed delivery.
After your done, now it's time to report the case as delivered AND upload the delivery photo. Both of those things can be done on THAT ticket's individual page.
Go to the case's ticket page (remember, you can always find it under "My Tickets"), and do two things:
- Mark as Delivered - Click the green button that says "Report As Delivered" underneath the Ticked ID #. Then, let someone on Zello know that [ticket ID#] has been delivered!
- Upload Your Photo - On the bottom of each ticket page, there is a comment section. From your phone, upload the photo you just took. As a backup, also send it to your dispatcher via Zello.
Once completed, hit the green "Report as DELIVERED" button to close the case. Make sure to let your dispatcher know!
Once completed, also make sure to send your dispatcher the photo AND upload it in the comments section at the bottom of the ticket's page.
Wash, rinse, repeat!
All done! You've made your first delivery! Wasn't that easy?
You can follow the steps above for each delivery assigned to you underneath your "My Tickets" section. Go the address, take a photo, knock on the door, and then report the case as delivered. Remember to keep your dispatcher in the loop on Zello!
Have an issue on a delivery? Reach out on Zello!
Things happen, but luckily Zello is your connection to the dispatch team, who will be able to walk you through anything that arises! Make sure to keep Zello on and reach out with any issue!
Unsure how to get the right spot at the pantry? Zello! We can help you find the specific spot if you get lost.
Client not answering the door? Zello! A dispatcher will call the resident for you!
Get a flat tire? Zello! No promises, but we may be able to grab another volunteer to help you change it!
What about scheduling deliveries?
As you get the hang of this, you'll quickly learn that scheduling deliveries 24 hours in advance makes life easier! If you're able to volunteer on a certain day, gather some tickets ID #s up the night before. Then, after around 7 PM, you can go into the Zello channel, and ask a dispatcher to assign you the deliveries.